Creating Optimal Service Delivery Strategy of Long-term Service Agreements from Risk Management Perspective

Creating Optimal Service Delivery Strategy of Long-term Service Agreements from Risk Management Perspective

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Long-term service agreements (LTSAs) for the maintenance of capital-intensive equipments, such as, gas turbines, medical equipments, aircraft and locomotive engines, are gaining wide acceptance. A typical LTSA contract spanning a period of 5-20 years makes a provider be responsible for fully maintaining customers' equipments. Effective management of LTSAs is very important, since these equipments are vital to the basic infrastructure and the economy of a country. This dissertation develops a rigorous framework for effectively managing the service delivery of LTSAs. Without a rigorous framework, the provider is exposed to extensive losses and endangers end-consumers' lives.This dissertation develops a rigorous framework for effectively managing the service delivery of LTSAs. Without a rigorous framework, the provider is exposed to extensive losses and endangers end-consumersa#39; lives.


Title:Creating Optimal Service Delivery Strategy of Long-term Service Agreements from Risk Management Perspective
Author: Chaipat Lawsirirat
Publisher:ProQuest - 2007
ISBN-13:

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