Effective Practices to Select, Acquire, and Implement a Utility CIS

Effective Practices to Select, Acquire, and Implement a Utility CIS

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The research project identified and documented water utility practices that have resulted in successful Customer Information Systems (CIS) projects. The book provides utilities with direction and guidance about business practices that: properly define CIS requirements, effectively evaluate the alternatives and provide a solution, and implement methodologies. The project focused on the leading business practices with survey input from 378 large utilities, vendors, literature research and on-site visits.Customer Care Turnaround Saves BGE $1 Million Annually. Chartwella#39;s Best Practices for Utilities aamp; Energy, July 2003, 5(7): 101-106. Chartwell. 2003. Automated Work Scheduling Is Boon to ONG Call Center, Chartwella#39;s Best Practices foranbsp;...


Title:Effective Practices to Select, Acquire, and Implement a Utility CIS
Author: Melanie Rettie, Greg Haupt, Marcia Isbell, Bruce McClung, Richard Grantham
Publisher:American Water Works Association - 2005
ISBN-13:

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