From Teacher to Manager
For the most part, the focus will be on the external customer: the party who purchases services from the LTO. Initially, though, we will consider internal customers. Internal customers Whereas external customers are not actually members of the LTO, the so-called a#39;internal customera#39; ... all staff need to behave competently in line with the organizationa#39;s service standards and the customersa#39; expectations.
| Title | : | From Teacher to Manager |
| Author | : | Ronald V. White |
| Publisher | : | Ernst Klett Sprachen - 2008 |
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