Implementing Service Quality based on ISO/IEC 20000

Implementing Service Quality based on ISO/IEC 20000

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Guides you through your ISO/IEC 20000 implementation and certification process.Guides you through your ISO/IEC 20000 implementation and certification process.


Title:Implementing Service Quality based on ISO/IEC 20000
Author: Michael Kunas
Publisher:IT Governance Publishing - 2012-10-25
ISBN-13:

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