Service Management, Student Workbook

Service Management, Student Workbook

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With this hands-on study guide to accompany the reference on integrating the many disciplines that comprise service operations management, authors Haksever and Render help students master all aspects of the field. Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.Fully aligned with Service Management, this workbook-style book includes chapter learning objectives, chapter summaries, chapter questions, reviews of key terms and concepts, additional cases and examples, discussion questions, and more.


Title:Service Management, Student Workbook
Author: Cengiz Haksever, Barry Render
Publisher:FT Press - 2013-06-11
ISBN-13:

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